The best way to remove Mince Pie stains from your carpet.

Mince Pies are an absolute festive MUST. But they’re better off eaten than coating your carpet.

Accidents happen, which is why our carpet cleaning experts at ServiceMaster Clean have been preparing for Christmas mishaps by testing out the best way to remove Mince Pie stains from your carpet.

Myths: BUSTED!

In the cleaning world, there are many old wives’ tales about at-home remedies that remove any stain.

One of the most common culprits is an ingredient that can be found in most kitchens: vinegar.

While vinegar can work well to remove stains on some surfaces, it’s not a surefire method to rely upon all the time.

This is the case with mince pies. Some sources may tell you to use vinegar and washing powder to lift mince pie stains from the carpet, but we don’t advise this.

The combination of vinegar and washing powder does work to remove the stain, but when mixed on the carpet can cause a chemical reaction and get hot.

Therefore, this method is a fire hazard and can cause more harm than good!

How to clean mince pie stains on carpet

So, what should you do instead?

In cases like this, you can be tempted to act fast – which is why the at-home methods are so popular. After all, using whatever you already have on hand seems ideal, doesn’t it?

But, for the quickest and safest results, the best way to deal with mince pie stains is to use a professional cleaning solution.

When tested, our ServiceMaster Spot Hero cleaner made several mince pie stains vanish from the carpet in as little as 2 mins!

ServiceMaster Clean Spot Hero

Easy to buy and use, Spot Hero is the perfect solution to any Christmas messes.

Spot Hero is the culmination of our 60+ years of cleaning excellence, distilled into a single bottle for you to use at home. For the hands-on approach to carpet cleaning, you can’t do better than ServiceMaster Spot Hero.

Buy now and see for yourself.

Need your carpet cleaning this Christmas?

If you would like our experts to come to you, find your nearest ServiceMaster Clean business today to find out more.

Whether it’s stain removal, carpet cleaning, or repair, our teams are on hand to help you this festive season.

To learn more about our range of services, call 0800 021 3073 or book a clean online through our online shop.

Hi, welcome to ServiceMaster Clean Devon. Whether you already know us or have come across us for the first time, here is a short introduction to our business.

We are a Devon-based family-owned franchise of Service Master Clean, a global brand with a reputation for delivering exceptional cleaning and restoration services.

You will find our head office in Torquay, but we provide commercial cleaning services across Torbay, Exeter, East and South Devon. We can assist you with a one-off or regular commercial cleaning services, including:

We consistently invest in training for our team, equipment, and workshop facilities to stay on top of our game and provide you with the most thorough cleaning and restorative services possible.

Being a small local business means we care about our clients and are committed to providing a thorough cleaning service for every single one. While being part of a global franchise means we are backed and supported by a reputable and longstanding business. So you will benefit from the care of a small team and the reassurance of an extensive infrastructure.

If you need any commercial cleaning services and would like a no-obligation quote, please contact us.

If your premises has been flooded, either from stormwater or a burst water pipe, you will need to respond promptly to safeguard your property and its occupants and minimise further damage.

Here is our step-by-step guide for what to do following a flood.

Safety first

  • Evacuate the building and do not re-enter until you are sure it is safe.
  • Switch the electricity and gas off at the mains before beginning any clean-up.
  • Floodwater is often contaminated and should be treated as such even if it appears clean:
  • Wear suitable protective clothing when touching anything that has come into contact with the water.
  • Thoroughly wash hands before preparing food, eating, drinking or smoking.
  • Keep young children, the elderly and those with immune system deficiency away from the property until it has been dried out.

Report and record

  • Contact your insurance company or broker to notify them and begin a claim.
  • Take photographic evidence of the flood damage to your building, equipment and goods.
  • Make a list of damaged items and their condition.
  • When the water has subsided, mark the high water point, including the date, on each wall.
  • Take detailed notes of actions you have taken.

Limit further damage

  • Where possible, clear any residue, water or mud.
  • Remove and dispose of saturated carpets, rugs and upholstery.
  • Move furniture to a flood-free area or raise it off the floor on blocks.
  • Protect wooden furniture by putting plastic under the feet to prevent it from absorbing more water.
  • Open doors and windows to air the property and help with drying.

Your insurance company will send a loss adjuster to survey the damage, determine what remedial work is necessary, and appoint professionals. Your building will need specialist disinfecting and drying out. And depending on the severity of the flood, you may also need remedial building work.

Our cleaning and disaster restoration team is British Damage Management Association (BDMA) trained and accredited to handle flood damage restoration, mitigation, and building drying and dehumidification. If you would like further advice or help to deal with the aftermath of a flood, please contact us.

 

Late autumn is when fallen leaves add to the detritus, such as dirt and moss gathered in gutters. Left unattended, this build-up causes blockages, leading to overflowing gutters and subsequent water damage to fascia boards, walls, windows, ceilings, insulation, and even foundations.

Regular gutter cleaning will prevent any long-term build-up and protect your property from leaking gutter water damage. It is a straightforward task but can be challenging without the correct specialist equipment, which is where we come in!

Using our high-level gutter vac and pressure washer, we can easily clear gutters of leaves, weeds, dirt and other debris, clearing blockages and preventing overflow problems. It can be a messy job, but we will leave your property as we found it, except with clean gutters!

We also have the equipment and expertise to undertake all external cleaning jobs to help maintain your premises, improve its appearance and reduce walkway slip hazards. For example, we can clean the following:

  • Windows
  • Soffits
  • Facias
  • Masonry
  • External floor surfaces, including decking and paving
  • Walkways
  • Fire escapes

For a free no-obligation quotation, please contact us.

How ServiceMaster Clean Devon helped carpets in a local chapel look like new again.

Glowing reviews are in for  ServiceMaster Clean Devon after they took on a carpet in a local chapel.

The problem

The carpets had not been cleaned since the start of the COVID-19 pandemic back in March 2020, almost 3 years ago!

Due to recently increased usage, the chapel enlisted the help of the Devon team to refresh and bring the carpet back to life (no pun intended) after areas had been left covered in dust and marked from foot traffic and other damage.

Some carpet stains

First steps

The team made an initial visit to carry out a free quote for the job, upon which the team gave a thorough inspection and advised the chapel of what would be the most effective way of dealing with their dirty carpets.

This helped the chapel to reach a decision around the admin of the cleaning, as the team was able to advise on the duration of the projected cleaning, allowing them to advise on the likely shutdown required of the area.

What was done?

Following this, the ServiceMaster Clean Devon team were able to come in and carry out a thorough cleaning out of the chapel’s usage hours, enabling the work to be completed effectively.

 

Proper kit, fresh carpet

The result

Now, following the cleaning, the chapel has been able to regain full use of the areas that were cleaned and even left a glowing review! A spokesperson for the chapel said:

 

“I am really happy with the service we got from [ServiceMaster Clean Devon]. Both of the staff I interacted with (the one who came to quote and the one who came to clean) were very friendly and professional.

The job was to clean the carpets in two large spaces, which was done very thoroughly and effectively using their large commercial machine.

With this experience and also the reasonable price I would be happy to invite ServiceMaster Clean back when next needed.”

Get in touch with ServiceMaster Clean

If the floor, upholstery, carpets and/or rugs in your home or commercial property would benefit from a clean from the experts, get in touch with your nearest ServiceMaster Clean business today to find out more about our services and receive a free quote, or book online through our online shop.

To get in touch with the Devon team, give them a call today on 01803 200278. 

We sat down with Sharon Taylor from ServiceMaster Clean Dorset to chat about her experience working with our new online shop.

At ServiceMaster Clean, evolution and development are part of our remit. We pride ourselves on always going above and beyond for all our customers and franchisees.

It’s a given that technology plays a big role in the cleaning industry, which is why we always strive to ensure that we are working with the latest and greatest equipment to provide the best possible service that we can.

At ServiceMaster Clean, we have been working tirelessly on brand-new technological developments to help improve the quality of life and care for our customers, including through our online shop.

Sharon Taylor from ServiceMaster Clean Dorset has been using the online shop since early 2020. We sat down with her recently to chat about her experience.

The benefits

Sharon began testing the e-commerce platform during the start of the COVID-19 pandemic. She says that the quietness of the initial lockdowns worked in her favour to give her the time and space to get acquainted with the systems.

“I thought, ‘It’s an ideal opportunity. It’s a bit quieter, I can give the training module to the lady that used to work in the office and she can train at home,’” she says. “And because we were that much quieter in the office, I could train in the office.

How it works

The shop allows customers from areas across the UK to quickly and easily book a range of services including:

New and existing customers in the current areas with the shop can schedule single-use bookings with our carpet and upholstery cleaning experts. Logging into the platform gives you have access to a diary, allowing you to schedule cleans for whatever days best suit you.

Sharon recognised early on that the platform is another way of shopping that suits the majority of customers.

“This is the way I would shop. You know, I come home after a long day and I think, ‘Oh, I’ve got to do such and such or I need a quote for this, or I need to book that I automatically look to go online.’”

Book now

With over 60 years as a leader in the cleaning industry, all of our ServiceMaster Clean technicians have the knowledge, equipment, and experience to ensure that you receive the best possible service, when and however you need it.

To benefit from quick and easy carpet, rug, floor, and upholstery cleaning, find your nearest ServiceMaster Clean business to find out more. Or book a clean through our shop today for exclusive offers and discounts, like 10% off when you buy online with ServiceMaster Clean Dorset.

Buying a second-hand rug? Here are some things to keep in mind.

When buying a new rug, going second-hand is a great and much cheaper alternative to buying new. Not only that, but it contributes to living a more sustainable lifestyle. However, there are some things that you need to consider if you’re thinking about buying a rug second-hand. Things you may not have even been aware of!

Luckily, at ServiceMaster Clean, we know rugs. With over 60 years in the cleaning industry as one of the UK’s leading rug cleaning specialists, we’ve seen just about every type of rug you could imagine, in just about every condition. That’s why our experts have put their heads together to give you a comprehensive list of all the things you need to look for when buying a second-hand rug.

Flammability

The last thing you want when you get a new rug is for it to immediately go up in flames. To put your mind at rest, you should be checking if any rugs you’re looking at meet the right safety regulations. If it’s up to par, a rug should have a label confirming that it meets The Furniture and Furnishings (Fire Safety) Regulations Act 1988 (which was later amended in 1989, 1993 and 2010). This essentially means that it meets certain criteria to make it safer. Any older items will not have this label and potentially could be a hazard. So, be on the lookout.

Infestations

If possible, we’re certain you want to avoid buying a brand-new rug that’s been infested with creepy crawlies. Unfortunately, if you don’t inspect it properly, you could come to find your new rug is full of all sorts of insects. Yuck! Common critters include bed bugs and carpet moths, so be on the lookout for these in particular. Bear in mind though that they will be harder to spot with just the naked eye. So, look for holes in the pile as a tell-tale sign, and take a magnifying glass with you!

Does the rug smell?

Stains are one thing, but if you notice that a rug has a strong odour to it, it’s best to walk away. Smells on rugs can linger and are notoriously hard to remove.

Moving the rug

Onto the more practical questions of transport now. Can you move the rug in your car or do you need a van? How heavy is it? Will it fit into the space you need it for? These are all important questions and need to be considered carefully before purchase. Trust us, there is nothing worse than being stuck with a massive rug that you can’t shift!

Is the rug dirty or stained?

As seen above, a lot of things might put you off a second-hand rug. But stains don’t have to be one of them. You can clean some items yourself and some stains and lift easily with the right know-how. It all depends on the type of material so be sure to check the specifications of the rug. A key question to ask is: “Will it need to be wet cleaned or dry cleaned?” If you’re unsure, or still have questions about rug cleaning, it’s best to get the professionals in.

How ServiceMaster Clean can help

If you have a rug that needs professional treatment, get in touch with your local experts at ServiceMaster Clean. We have all the right tools, knowledge and facilities to deal with stains, marks, and other rug-related woes. If you’re having trouble with transport, we also come to you, bringing all of our specialist rug-cleaning equipment right to your door, so you don’t even have to break a sweat trying to fold anything into the back of your car.

By calling 0800 021 3073, or by finding your nearest ServiceMaster Clean business, you can book a free quote on our services to learn more about how we can help you today.

Special Offer: Up to 58% off all offsite rug cleans in Leicester!

To celebrate our recent Founder’s Day anniversary across all of ServiceMaster Brands UK, the team from ServiceMaster Clean Leicester are embodying our ‘We Care’ value by giving back with up to 58% off all offsite rug cleans for residents in an ‘LE’ postcode. So, you can enjoy our top-of-the-range rug cleaning services for even less and with less hassle. We will work around you and collect and drop off your rug ourselves. But if this doesn’t suit you, that’s no problem. You can also drop off and collect your rug from us yourself.

But hurry, this offer only lasts until the 31st of October. Don’t miss out, give us a call on 0800 021 3112 or book online now before the offer runs out!

Flooding can occur at any time. Whatever the cause – an extreme weather event or a burst water pipe, flooding can cause extensive property damage and even create a health hazard. An appropriate clean-up and restoration procedure is essential to minimise the damage and health risk.

Our technicians have the specialist skills and equipment to respond to the emergency and take the situation under control. Here is how we do it.

Our emergency flood response

On arrival at the property, our team assess the risks and plan the clean-up approach.

We know flooding can be stressful, so we deal with the situation calmly and sensitively, providing customer advice and support throughout.

Combining powerful machinery with specialist products, we can extract water and sanitise at the same time. This process removes standing water rapidly while minimising the potential health risks from contaminated water. When that stage is complete, we install drying equipment to prevent further damage from moisture in the atmosphere.

Next steps

With the initial clean-up done, we report back to our customer, including photo evidence, to keep them up to date on progress.

After the initial emergency response and damage containment, we conduct a specialist in-depth drying process to remove all water from the building’s fabric.

Why use ServiceMaster Restore Exeter?

Our rapid response service reduces flood damage and safeguards health. We aim to return the property to normal use in the shortest possible timescale while minimising disruption and fully supporting our customers.

For advice on dealing with the aftermath of a flood, please contact us on 01803 200278.

How we are celebrating ServiceMaster Brands Founders Day.

The 1st of October was a special day here for all of ServiceMaster Brands: Founders Day. Our annual observance across the ServiceMaster Brand family celebrates ServiceMaster Brands’ worldwide second anniversary as a stand-alone company. That’s why we’re paying homage to our founders and communities who made ServiceMaster Brands as we know it today. To do this, our franchisees across the UK are giving back. In Leicester, our ServiceMaster HQ and ServiceMaster Clean Leicester team have come together to support the local Salvation Army.

The Salvation Army is an organisation designed to help local people through Charity Shops, Food Banks and also provide support to homeless and elderly people and anyone else locally who is in need.

Providing donations

We supported them in these endeavours by providing supplies and cash donations to help them in their cause, particularly in supplying items in great demand, such as food and women’s and babies’ toiletry products. The items brought in or purchased as staff donations were compiled and back by our staff at the end of September and dropped off at the local Salvation Army branch.

ServiceMaster Brands UK Managing Director Alan Lewin says that to him, our service to the local community is just a small part of the way we deliver our value of care every day.

“The beneficiary of our Founder’s Day celebration effort this year was the Salvation Army which is based about 100 meters from our UK franchise support centre in Wigston, Leicestershire. We chose the Salvation Army for several reasons including the fact that they are literally on our doorstep, it is also good to know that in a small way we are helping the work that they are doing for families, the young, old, and vulnerable & those most in need in our local community.  Whilst the Founder’s Day celebration is a focal point for the team here, we encourage & continue to live out our ‘We Care’ ambition with other charity events throughout the year.”

 

All done! Our team with the donations packed and ready to go to the local centre

Providing a complimentary clean

Not only that, but the team from ServiceMaster Clean in Leicester went above and beyond by providing a complimentary clean at the local centre when they went to drop off our donations, and were able to clean the carpets in the entryway to make them look brand spanking new, all free of charge!

If you would benefit from a similar service, the ServiceMaster Clean Leicester team is giving back to the local community with up to 58% off rug cleaning services on collection or delivery for all customers in an LE postcode. To find out more, check out the Leicester news page or get in touch on 0800 021 3112.

More help

We will be giving back to our local community and the Salvation Army throughout the rest of the year. So please, join us and see how you can help out today.

And to find out more about how we can help you, find your nearest ServiceMaster Clean business today to receive a free quote on our carpet, rug, hard floor and upholstery cleaning services today.

How we have been supporting Alzheimer’s Patients this year.

September is World Alzheimer’s Month, a month designed to raise awareness around Dementia and other forms of Alzheimer’s, and to support people across the globe who are living with the condition. This year the focus is on raising awareness, with the theme “Know Dementia, Know Alzheimer’s” continuing from 2021.

The COVID-19 pandemic has had a particular impact on the condition and the people living with Alzheimer’s worldwide. However, a 2019 report found that much of the world’s general population still believes that Dementia is a normal result of the ageing process – which highlights the need for more knowledge about Alzheimer’s and its conditions to be more widespread.

This year, ServiceMaster Clean, along with the rest of ServiceMaster Brands UK, has partnered with Dementia Friends, an initiative from Alzheimer’s Society as one of their partnered businesses.

What are Dementia Friends?

Dementia Friends is an initiative aiming to change the perception of dementia. They strive to create a better quality of life for those living with the condition and to further our understanding of the condition. They provide a host of useful information to inform members of the public, as well as partner with businesses to help improve their services and make them more accessible and Dementia friendly. This year, we have worked with them to make sure that our services our as such, and that we can provide the right support and service to our customers that are living with Dementia.

Furthermore, we have taken part in multiple fundraising initiatives as part of ServiceMaster Brands UK and have managed to raise £1,378.50 for the charity – which will go towards funding services from the Alzheimer’s Society for research into care and cures, providing support and training, and campaigning for the rights of people living with dementia. We will be continuing our support throughout the rest of 2022, so keep up to date with us on social media to see how you can get involved. Or get involved today by donating to Alzheimer’s Society or by becoming a Dementia friend.

To learn more about the services we provide, and how we might be able to help you or someone you know living with Dementia, give us a call today on 0800 021 3112.

By Tom Page, Digital Content Writer

Kevin Riley, the director of ServiceMaster Clean Hampshire, has raised £7906 for motor neurone disease and cancer support charities through a 10th annual charity golf fundraising day.

Eleven years ago, Kevin Riley, the owner and director of ServiceMaster Clean Hampshire sat down to talk with some of his friends who were all also going through the same difficult experience as him, watching a family member fight a life-threatening or debilitating illness. Though she sadly passed away, Kevin’s mother was struggling with motor neurone disease (or MND) at the time. This is a condition that affects key nerves in the brain and spinal cord known as motor neurones. MND gradually stops messages from these neurones from reaching muscles, which causes them to degenerate – meaning it can affect a person’s life in significant ways, including how they walk, talk, breathe, eat, and even think.

Speaking to friends whose relatives were living with cancer, Kevin and his friends felt compelled to act. Kevin says he recalls saying “We’ve just got to do something.”

From this conversation, what has come to be known as the Richard Morgan Golf Memorial golf day was born, named in memory of Richard Morgan, a friend who passed away from cancer.

Due to missing a year as a result of the COVID-19 pandemic, this year marked the 10th year in which the day has been held, and Kevin and co-organiser Shaun Munce are delighted to have been able to raise £7906 for Macmillan Cancer Support and the Motor Neurone Disease Association, bringing their total raised over the decade-long effort to a whopping £63,706!

Over the years the fundraising efforts have also taken different forms, such as charity football matches, but it has stayed loyal to the same group of people, and for these same worthy charities in honour of Kevin’s mum and Richard. The golf day takes place locally at the Cams Hall Estate Golf Club in Fareham, where around 80 participants are organised into 20 or so teams and staggered across the 18-hole course throughout the day. Kevin explains that the teams are made up of “friends, family [and] mates of mine from my cricket team. I’ve got a mate who’s a fireman as well so we’ve got a lot of firefighters that come along – and their friends to pitch in,” he says. “I think because everyone enjoys it so much [and] it’s a good day out … Especially after COVID everyone just wanted to get together, tell stories and just have a drink and play a bit of golf. Half of them probably don’t play golf really, it’s just the whole day out,” he laughs.

The money is raised from a combination of admission fees, part of which goes to cover the cost of the green fee for the actual golfing. The rest is raised through other efforts from Kevin and Shaun. “I do a football blackout square that they do [for] football teams,” Kevin explains. “Whoever wins [that] wins the prize of whatever it is. So, I do two of those, one is for £5 for each team [which is] worth a golf voucher of £250. And then the other one, ServiceMaster Clean, we donated … a massive hamper that’s worth 500 quid. It was £10 a team per team. And then that raises £1200 I think on just [those] two blackouts.”

Along with this, Kevin and Shaun have partnered with different sponsors over the years for raffle and auction prizes, of which all proceeds go to the charity. “We have a table of raffle prizes where people donate stuff,” Kevin says. “We get a lot of golf balls that people give us as well. So, the bigger prize is the good four balls.” And this year included some lovely ServiceMaster Clean branded golf balls and equipment!

This year Kevin and Shaun also partnered with Bladez Toys, who design and manufacture toys in the UK for leading brands like Hot Wheels® and Barbie®, who donated a remote-control camper or van and Barbie car for the auction. There was also extra fun to be had at a disco, which was DJed free of charge for family members of the teams and of the golf club’s staff, making for a brilliant day out for all after the quiet of the COVID lockdowns, and all for great causes. Kevin says he and Shaun aren’t keen to rest on their laurels however and are already in discussion of how to do even better next year and keep raising money for Macmillan and the MNDA.

As Kevin highlights, “with cancer, everyone knows someone who’s got it [or] had it.” As a charity that is also undoubtedly familiar to most in the UK, Macmillan Cancer Support provides many services to support people struggling with cancer. From their famous coffee mornings to a support line, and providing information on types of cancer, treatments and financial support, the work Macmillan do is a lifeline for many during difficult and dark times. As they say themselves, “Cancer is not going anywhere. And neither are we … There’s around 3 million people living with cancer in the UK today, and over 360,000 more are diagnosed every year. Right now, millions of people with cancer are counting on us for physical, financial and emotional support.”

Motor neurone disease is not as common or well-known as cancer, but it is life-shortening and cannot be cured. The Motor Neurone Disease Association provide information, equipment like communication aids, a support helpline, care centres, online forums, and financial support grants for those with MND and their families. Donations like those raised from events like Kevin’s golf day help keep these vital charities running so that they can provide cancer and motor neurone disease patients in the UK with invaluable care, and emotional and financial support when they need it most.

We at ServiceMaster Clean would like to take this opportunity to congratulate Kevin on going above and beyond to achieve this amazing feat of raising a staggering amount of money each year for these charities.

If you are in the Hampshire area and would like to support any of Kevin’s charity events or would benefit from a professional carpet and upholstery cleaning service, get in touch with Kevin and his team of cleaning experts today by calling 02392 838383 today, or find your nearest ServiceMaster Clean business to book a free quote nationwide.

By Tom Page, Digital Content Writer

Congratulations to Andrew Smith, the owner of ServiceMaster Clean North Norfolk for winning the award for business growth at this year’s ServiceMaster Live event.

This May, our long-anticipated ServiceMaster Live event, which is a gathering of franchisees from across the ServiceMaster UK brand familysaw franchisees and their teams recognised for their hard work in customer service, sales, and marketing efforts, resilience, growth and more over the past year.

The awards ceremony, which took place at the close of a jam-packed day full of connections, networking and inspiring presentations, saw Andrew Smith of ServiceMaster Clean North Norfolk win the highly coveted award for business growth. It is the goal of every business to follow a clear trajectory of growth – but doing so can take monumental effort. Particularly during the difficult and unprecedented times that we have all faced due to the COVID-19 pandemic, business owners have been forced to adapt in order to survive, let alone thrive. But Andrew has been able to take advantage of a bad situation and continue to carry out the same quality cleaning service that his regular clients expect, by working through the pandemic to carry out his bespoke carpet, upholstery and hard floor cleaning services. This has meant the implementation of new working standards and new technologies and the support of his expanding and fantastic team of technicians.

Andrew says that the growth award has been vindicating, as a recognition of the hard work he has put in over the past year. He says that he and his team “were over the moon to have received this award. When you put so much time and effort into something,” he says, “it is always very rewarding to see it has paid dividends in the growth of your business, especially in these testing times.

He says that he is now looking “to continue this growth and [is] currently looking at recruiting for a new technician to help assist with [his business’s] growth.

If, you would like to book a clean from Andrew and his team, get in touch with ServiceMaster Clean North Norfolk by calling 01953 883122 today.

By Tom Page, Digital Content Writer

Congratulations to the owners of ServiceMaster Clean Dorset and Wessex for winning the award for Franchisee of the Year at this year’s ServiceMaster Live event.

ServiceMaster Live, which took place this May, is an annual gathering of franchisees from across the ServiceMaster UK brand family, including ServiceMaster Clean. The event saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more, in an awards ceremony at the close of the day.

This included Robbie and Sharon Taylor of ServiceMaster Clean Dorset and Wessex who took home the coveted Franchisee of the Year Award. Quite possibly the most highly sought-after award of the day, Franchisee of the Year is awarded to the franchisee (or in this case, franchisees) who are proven to go truly embody the ServiceMaster ethos of Going Above and Beyond” for all of their customers to provide a truly excellent service, all whilst immersing themselves in what it means to grow a successful franchise business.  

Robbie and Sharon joined the ServiceMaster family over 30 years ago and have been committed to providing their trademark quality service ever since. The cleaning industry is constantly changing, as evidenced by the sudden and stark focus that the COVID-19 pandemic shone on the importance of cleanliness and hygiene, not only is it more important than ever, but workers within the cleaning industry have to be adaptable. This means being able to roll with whatever, comes their way, and most vitally of all, embrace change. Part of the reason for Robbie and Sharon’s stellar track record of cleaning excellence is because they are constantly doing all they can to innovate and to make the quality of service better for both their customers and other members of our network.

As Sophie Orme, Brand Manager for ServiceMaster Clean Residential will tell you, [Robbie and Sharon’s] passion for the business is outstanding, not only in their dedication to growth but their focus on being a great company to work for. Having a fantastic working relationship together and employees, their enjoyment in sharing their business journey with their staff is clear to see. Owning the business is much more than a corporate entity to them. They have embraced new technology in the business, seeing the opportunity to grow their business through this.

Their investment in the brand doesn’t just stop at a local level, Sharon invests further time working with the Go for Growth group and attends all meetings. Working closely with SML she has helped develop new marketing activities, volunteered to trial innovative technology and offer her ideas and input wherever she can.

Sharon says that they are “Surprised, but super proud,” to win Franchisee of the Year. It was totally unexpected, she says. After 30 years with ServiceMaster, Robbie is still as committed to the brand and ‘doing a good job’ as ever.”

They also attribute their continued success to having “A good team first and foremost. No matter what the job, whether it’s a small stain removal or a high-end clean, they all get the same 1st class service. As reflected in our 5-star Google reviews and repeat clients.”

Sharon says the award has only galvanised them to continue upping the quality of their services by “Updating equipment, continuing product knowledge, training and continuing to embrace an ever-changing working environment.”

If you are in Dorset and Wessex and the surrounding areas and would like to schedule a carpet or upholstery clean from a group of experienced and trusted cleaning professionals, get in touch with Robbie and his team of technicians by calling 01305 266491 or book online and receive 10% off when you use the code ONLINE10 at checkout.  

Or, to find your nearest ServiceMaster Clean business, use our store locator tool to schedule a free quote today.

By Tom Page, Digital Content Writer

ServiceMaster Clean Bournemouth technician Jake Fox has won the award for Employee of the Year at this year’s ServiceMaster Live event.

ServiceMaster Live, which took place this May, is an annual gathering of franchisees from across the ServiceMaster UK brand family. This has been the first time the conference has been able to run since 2019 due to the limitations to public gatherings brought in to prevent the spread of COVID-19. Now finally together again, the event saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more, in an awards ceremony at the close of the day.

But awards were not solely reserved for franchisees. The ceremony also saw recognition to the staff members from across the network. This included an Employee of the Year award for ServiceMaster Clean Bournemouth’s very own superhero technician Jake Fox.

Jake joined the SMC Bournemouth team 3 years ago at the age of 19 as a contract cleaner. As a brand-new cleaner, Jake demonstrated very quickly a willingness to learn and develop his skills and a consciousness that has stood him in great stead for continuing excellence. The team say they recognised Jake’s potential very early on in his tenure as a contract cleaner, leading to recognition for his opportunity to progress by the branch’s Operations Manager. So, Jake was given the opportunity to qualify as a BDMA technician, which he passed with flying colours. As a result, Jake has now taken full control of the Restoration side of the business as a Senior Restore and Carpet Technician. He has worked throughout the pandemic, taking on even more responsibility including undertaking COVID Cleans and other emergency callouts.  

The SMC Bournemouth team, which is led by business owner Scott Burrows say that Jake’s quick progression and reputation within the community made him a no-brainer choice for Employee of the Year.

Jake is an asset to our company. His mature friendly nature and approach to customers have given us much repeat business. He is hardworking, knowledgeable, presentable, and always happy to help. We regularly receive customer feedback expressing his professionalism when attending, with his warm and friendly nature. He continually goes that extra mile for customers.”

This, of course, includes when Jake went above and beyond by going out in the middle of the night and arranging assistance to help an elderly customer who had taken a fall and accidentally called the SMC Bournemouth on-call number!

I feel very grateful to win the Employee of the Year award. The most gratifying part is that I was selected from my other employees from ServiceMaster Bournemouth.

I think simply to make a good ServiceMaster employee you have to care about the work that you are doing. I believe you can teach all of the practical sides of the business, but ultimately if you have no passion you will not be able to give an excellent level of service.

And it is Jake’s passion for providing quality care and service to each and every single one of his customers that shines through in absolutely everything he does. We would like to wish him a huge congratulations on his award and look forward to seeing him continue to thrive as part of the excellent Bournemouth team.

If you are in Bournemouth and would like to schedule a carpet or upholstery clean from Jake and the rest of the Bournemouth team, get in touch today by calling 01202 895551.

Or, use our store locator tool to find your nearest ServiceMaster Clean business to schedule a free quote.

By Tom Page, Digital Content Writer

The director of ServiceMaster Clean Bournemouth completed the Macmillan Dorset Bike Ride to raise money for Macmillan Cancer Support.

If you’ve been keeping up to date with our latest ServiceMaster Clean news, you’ll know that Michelle Walker of ServiceMaster Clean Bournemouth and her husband Gavin have been training to take part in the Macmillan Dorset Charity Bike Ride, which takes place annually on the first Sunday in July.

Around 325 people, including Michelle and Gavin, took part in the ride, choosing from a distance of either 38, 48, 63, or 100 miles through the Dorset countryside. The event is expected to have raised over £35K, with almost £17K already confirmed to have been raised from the Macmillan Dorset Bike Ride Fundraising Group alone. Michelle and Gavin participated in the 48-mile ride, raising £345 for Macmillan, and smashing their £200 target. They are also both pleased to report that they sustained no injuries! Posting on her JustGiving page on Sunday, Michelle said, “Thank you [to] everyone who donated to such a worthy cause. We completed the ride in 4 hrs 42. Loved every minute… well almost. Thank you so much from [the] both of us!”

Congratulations to Michelle and Gavin, from all of the ServiceMaster Clean team, well done for all your hard work towards a very worthy cause.

If you would like to get in touch with Michelle and the rest of the ServiceMaster Clean Bournemouth team, don’t hesitate to call 01202 895551 to book a professional carpet and upholstery cleaning service in Bournemouth and the surrounding areas.

By Tom Page, Digital Content Writer

Join us in supporting the director of ServiceMaster Clean Bournemouth, Michelle Walker and her husband Gavin Walker, in taking part in a charity bike ride for Macmillan Cancer Support this weekend. 

Our resident cleaning heroes from ServiceMaster Clean Bournemouth are back out there doing good in the community this week. Director Michelle Walker and her husband Gavin Walker have been training their wheels for a charity bike ride in support of Macmillan Cancer Support this Sunday 3rd July.

The Macmillan Dorset Bike Ride was founded in 1989 by Peter Smith-Nicholls, who wanted to find an ongoing way to continue his fundraising efforts for Macmillan, which began with his cycle ride from John O’Groats to Land’s End in 1988. Since then, the bike ride has taken place on the first Sunday and is organised by a community of volunteers from the Macmillan Dorset Bike Ride Fundraising Group. This year, the group alone has already raised over £7000 from a source of over 250 doners and multiple sponsored riders, each with fundraisers of their own – and many like Michelle and Gavin who will be contributing through JustGiving pages.

On Sunday, participants, including Michelle and Gavin, will begin their ride between the hours of 8:00-9:30 AM from Corfe Mullen and are given a choice of four different routes of differing lengths. Riders can cycle anywhere from 38, 48, 63, to 100 miles through the countryside to help the fundraiser reach its goal of raising £2 million.

The money raised by the ride is vital, as it ensures that Macmillan services, which provide essential care to cancer patients in the area can continue to run. Fundraisers like this are the lifeblood of organisations like Macmillan, who without them, wouldn’t be able to afford to keep operating.

“Macmillan services are urgently needed now more than ever but they simply can’t continue them without your help. Please donate today to help make sure Macmillan can keep delivering this critical support. Macmillan nurses, doctors and other health professionals up and down the country are there to continue to support people living with and beyond cancer,” says the Fundraising Group.

Michelle and Gavin will be taking part in the 48-mile challenge and have been training intensely for the endeavour, and have already exceeded their fundraising goal of £200!

On their JustGiving page, Michelle has extended her thanks to all those supporting the ride,

“Macmillan gives people with cancer everything they’ve got,” she says.

“I personally have 4 immediate family members that have been struck with this awful disease and recently a close family friend, so I am sure as your reading this, you can perhaps relate to my experience with people close to you,’ she adds.

“I can’t save the world through this bike ride alone, but I can try and raise an amount of money that may just may, contribute towards the research to cure people. In memory of Mum and Dad… For all others close by or in my memory, you are not forgotten. [A] 48 Mile Cycle ride is a long, long way, it’s a challenge…one I can’t wait to take.”

And Michelle and Gavin don’t want to stop at £200. If you can, please join us in offering your support to this worthy cause by donating today via Michelle and Gavin’s JustGiving Page or directly to the Macmillan Dorset Bike Ride group.

If you would like to participate in the ride yourself, there is still time to register, either online until 12 o’clock on Friday 1st July, or simply turn up and enter on the day. And to get in touch with Michelle and Gavin, and the rest of the ServiceMaster Clean Bournemouth team, don’t hesitate to call 01202 895551.

By Tom Page, Digital Content Writer

Everything you need to know about re-tufting your carpet with ServiceMaster Clean.

Are you worried about a burn mark, stubborn stain, or other damage to your carpet? You may need a re-tufting service from ServiceMaster Clean.

What is re-tufting?

Tufting of a rug or carpet simply refers to the nature of its textile weaving, wherein several short pieces of thread or yarn are inserted into a base and held closely together. Therefore, re-tufting is the process of repairing damage to the original tufting of a rug or carpet.

When is re-tufting needed?

Re-tufting is a highly effective carpet treatment that can be carried out in many different scenarios. These include surface burns, stains, and damage from carpet-damaging insects like carpet moths. In the event of such damage, our carpet care experts will be able to diagnose the severity of the burn or marks and will treat the carpet accordingly. This assessment is crucial as the severity of the damage will affect the ability to carry out re-tufting. As a rule of thumb, re-tufting works best on burns or damages of up to approximately 2 inches (or 50mm).

Not all burns are able to be re-tufted. Because re-tufting requires attaching fibres to existing carpet, re-tufting is not an option if the burn has gone deep into the pile. In these cases, we will carry out a different form of treatment like using a bonded insert. This is essentially the equivalent of a skin graft for your carpet. What we do is cut out and remove the damaged area of carpet and replace it with a fresh piece.

How does re-tufting work?

When re-tufting is possible, we remove the damaged tufts to prepare the area to receive new tufts from either spare carpet or from the edge of the carpet where it is tucked behind the grippers. This means that the new tufts are the same batch and age as the original damaged tufts. We then install the new tufts either by re-tufting or re-weaving as appropriate.

With 60 years of experience as a leader in carpet and upholstery repair, you can rest assured that ServiceMaster Clean will leave your carpet looking as good as new.

If you are unsure about the process of re-tufting or would like to learn more about any of the processes discussed here, don’t hesitate to get in touch with your nearest ServiceMaster Clean business today to receive a free quote from our technicians.

Once at your property, our experts will be able to walk you through the process and assess what treatment is the best for your situation.

By Tom Page, Digital Content Writer

Client Problem: 

  • As a leisure centre, much of the floor area had very regular heavy use which meant wear and tear
  • Cleaning needed to fit around class times and the room schedules
  • Disruption to the staff and customers needed to be kept to a minimum

How we helped

The floor is one of the first things customers and visitors notice when entering a building, and a dirty or damaged floor will most certainly catch their unwanted attention. 

Paying particular attention to the leisure centres classes and room schedule, we were able to advise on the most suitable down time and be able to schedule our cleaning around their requirements.

Running a busy leisure centre and making sure it is at full occupancy is key for this organisation, so we were happy to work alongside them so we could ensure that our work didn’t affect the day to day operation. Our detailed consultation with the client was key to ensuring smooth planning and performance.

We were happy to assist in providing an enhanced cleaning programme so our client could be assured of a positive first impression for their customers.

The benefit 

  • Leisure centre was able to remain fully open and run the classes daily throughout the cleaning programme
  • Enhanced the appearance of the centre
  • Improved customer’s feedback
  • Our schedule set up means that we can manage the whole process and planning, saving our client time and allowing them to focus on other tasks which are crucial to their business.

View our customer report here.

If you want to know how ServiceMaster Clean Devon can help with your floor care contact us today to find out more.

How to identify and treat the spread of carpet moths.

You may have never have heard of them or even seen them, but if you’ve ever moved an item of furniture and noticed tiny patches where the carpet is missing – you’ve probably got unwelcome visitors in the form of the nasty carpet moth.

Identifying Carpet Moths

The carpet moth, also known as the case-bearing moth, pupae or “grub”, looks similar to a small grain of white/grey rice with a black dot at one end.

Carpet moths prefer environments with places with little airflow and no light or human disturbance. As a result, they are mainly, but not exclusively, found around the edges of rooms, in corners or under permanently placed furniture. However, unlike other common swarms, carpet mothsdo not like damp, dirty homes. Unfortunately, this means that the cleaner your home is, the more likely you are to fall prey to an infestation.

Main dangers

Carpet moths can eat many times their body weight in just 24 hours and can easily chomp their way through wool, silk or cotton. Meaning they can cause a lot of damage in a very short space of time. They take root quickly, multiplying rapidly by flying into a room and laying their eggs around the edges or under furniture, upholstery and rugs. They do this by laying the eggs actually inside the carpet. The eggs themselves have developed to camouflage with the carpet fibres, meaning they can stay undetected to the untrained eye.

The female carpet moth lays hundreds of eggs in her short lifetime, attaching them to the carpet with a strong self-generated adhesive. Once laid, the egg will hatch in 4-10 days. Following this, the new larvae will eat the carpet creating anything from small holes in the carpet to larger metre wide patches. And, when the conditions are just right, the larvae will become a cocoon. 8-10 days later, and they become a full-blown carpet moth.

Whilst the moth can eat your carpet, their main aim is breeding. It is the larvae that do the damage to your carpet, gorging itself as it heads towards metamorphosis. Sometimes the larvae will absorb the dyes from your carpet, helping it to become even less visible. This is bad for your home as several larvae can cause significant damage, ranging from a small hole to large patches in the carpet. This can sometimes be up to the size of the entire base of a wardrobe or armchair!

All of this means that time is of the utmost importance when dealing with carpet moths. But what can you do to get rid of these pests, and what about the carpets and rugs they’ve eaten through?

Preventative Measures

Regular vacuuming and cleaning of skirting boards will help eliminate the spread of carpet moths, as will moving sofas, rugs and chairs. There are also commercial treatments that you can buy and administer yourself for getting rid of moths. As a great organic deterrent, you could try using lavender pouches or cedar balls placed under heavy units and behind TVs.

You should also be aware that baskets of logs and piles of paper and books on the floor are open invitations to carpet moth. Ensure the basket is moved and vacuumed under regularly, and place papers and books in a plastic box with a lid.

For the best results, you need to have a professional company, such as ServiceMaster Clean.

How we can help

Upon arrival in your home, we will carry out a thorough inspection to assess the damage to your carpet and the size of the infestation.

Different cases will require different approaches, but our professional carpet care technicians will talk through their treatment plan with you to make sure you’re getting the best possible treatment for your situation. Moths will not restrict themselves to just the carpet, they love any organic fabric, so your rugs, upholstery and curtains all need to be checked. Our trained technicians will carry out an inspection of the whole room, as standard and use moth traps to confirm the presence of carpet moths. Once we have established the size of the infestation, we will be able to tailor our treatment plan accordingly.

For minor damage cases, the best solution is an application of carpet moth treatment, followed by a thorough clean of the carpet using hot water extraction, and repairing of any damaged areas of the carpet.

In the case of larger-scale damages, we normally advise the removal of the entire carpet. We will then treat the subfloor to be sure there are no lingering moths or larvae.

Treating carpet moths is a time-sensitive issue, so the most important thing is to act fast if you suspect an infestation. If you think you’ve been affected by carpet moths, call the experts at ServiceMaster Clean by finding your nearest business today.

Book a deep cleaning of your school’s floors and upholstery for the Easter holiday now with ServiceMaster Clean.

As you prepare for a well-earned break, now is the time to book a cleaning and sanitation of your school’s carpets and upholstery with your local ServiceMaster Clean business.

Why clean your carpets and upholstery over the Easter Holiday?

You want to make sure that your staff and students return from the Easter holiday in the right state of mind to learn. This will only be aided by having clean and presentable premises, which have been proven to improve mood and productivity.

By scheduling a cleaning of your educational facilities’ carpet, floors, and upholstery now, you can ensure that your students return to a fresh and clean school that is free of stains, marks, and grime.  

Why choose ServiceMaster Clean?

With over 60 years as a leading cleaning brand that helps keep educational facilities looking their best, it’s no wonder that ServiceMaster Clean is trusted by schools nationwide.

Our professional cleaning services rid your high-traffic areas of carpet and hard flooring, curtains, rugs and upholstery of marks, stains, and other wear and tear that occurs during the school year.

Our cleaning technicians are also thoroughly trained to work safely and effectively during the COVID-19 pandemic and use the best cleaning equipment, to work closely with you. Ensuring the standards you have for your premises are not only met but exceeded.

Book now

Book now to schedule a professional carpet, floor, and upholstery cleaning from our trusted experts by finding your nearest ServiceMaster Clean business today.