Case Study: Smelly Sofa No More!
Making multiple sofas sparkle in Leicester.
Sofas are often the heart of the living room, so you really don’t want them to smell unpleasant. Luckily, at ServiceMaster Clean Leicester, we’re experts in carpet and upholstery cleaning, with over 60 years of experience and the best tools for the job.
This case study looks at how our team cleaned and eliminated a nasty odour from a customer’s sofa cushions.
How we helped
After she had booked online, the team confirmed the cleaning via email and shared information on the services they would need and the technician who would deliver them.
On the day of the cleaning, we got to work restoring the sofa to its former glory using our expertise and professional tools. This included:
- Inspection: First, we inspected the sofa. This involves working out what it is made of, so we know which products and equipment will work best. Then, we look carefully for any stains, pulls, damage, etc, to advise and work out the best course of action.
- Vacuuming: To remove any loose debris.
- Deep Cleaning and Dry Cleaning: We used our specialist equipment and products to concentrate on cleaning the sofas while being sensitive to the materials they were made of.
- Re-Inspection: To ensure all stains were removed and that the sofa was clean.
- Aftercare Advice: The technician then gave some aftercare advice to the customer for future reference and support.
The Outcome
The sofa was cleaned of mud, stains and damage, leaving a happy customer who left us this five-star review on Google:
“Had a sofa seat cover and pad cleaned. Excellent job and good advice given. [The] seat pad smells lovely and fresh. Would highly recommend!”
Does your sofa need some TLC?
If you need to remove stains and refresh your sofa, book a no-obligation quotation by calling the ServiceMaster Clean Leicester team on 0800 021 3112 or emailing branches@servicemaster.co.uk.
Or, nationwide, find your nearest ServiceMaster Clean business or book online today.
