The questions to ask yourself when hiring a commercial floor cleaning service. 

Hiring a commercial cleaning company will give you peace of mind that you provide a safe, clean environment for your employees and customers.

But with so many commercial cleaning companies available, choosing the right one can be challenging.

Here is a checklist of questions to help you know what to look for when hiring a commercial cleaning company for your business, from the experts at ServiceMaster Clean.

  1. What services do they offer?

Before hiring a commercial floor cleaning company, you need to ensure that they can meet your requirements.

Cleaning needs vary between floor types and businesses.

For example, hard floors will require an entirely different cleaning regime to carpet, and the requirements for a care home will differ from that of an office.

Therefore, you’ll need a cleaning company with the experience, skill and tools to handle your specific business environment.

  1. Do they provide trained staff?

If you’re inviting an external company to take care of your flooring, you’ll need assurance that they’ll take appropriate care and use the right equipment in the right places.

Find out what training the cleaning company provides to its crew and what background checks they use to vet their staff.

  1. What equipment and supplies do they use?

A professional floor cleaning company should provide all the equipment and products necessary to carry out their duties.

However, if your business has specific requirements that need special cleaning equipment or supplies, perhaps to meet disinfection or sanitisation procedures, check that they can provide those.

  1. Can they offer a flexible schedule?

Limit the potential disruption to your business or organisation with evening or weekend cleaning.

Or perhaps you would like to be able to call on your cleaning company for emergency or ad hoc cleaning in addition to your regular schedule.

The company you choose should be able to offer a schedule that fits your business needs.

  1. What is their reputation like?

One way to assess the quality of a commercial floor cleaning company is to look at its customer feedback.

Read their customer testimonials and online reviews and ask if they have case studies demonstrating their expertise and reliability.

Also, find out if they hold any relevant industry accreditations, as these can provide credible endorsement of their services.

  1. Do they have insurance?

Appropriate insurance is essential should an accident or mishap occur when they’re cleaning your workplace flooring. Only consider a commercial floor cleaning company that has public liability insurance.

Contact us

If you’re looking for a professional commercial floor cleaning company, please get in touch to see how we can help.

We’ve provided commercial floor cleaning for over 60 years, combining the latest cleaning techniques and equipment with highly-trained teams.

Find your nearest ServiceMaster Clean business to learn more.

How well do you know your cleaning products?

Maintaining a clean, safe, and hygienic workspace is essential to keeping your employees safe, happy, and productive.

However, effective cleaning requires using the right cleaning products which are appropriate for the task.

With so many different types available, it can be confusing to know which to use, so here’s a guide to commercial cleaning products from the experts at ServiceMaster Clean.

Understanding cleaning product categories

In general, most cleaning products can be grouped into the following categories.

Depending on your type of workplace, you’ll probably require several different types.

  • Surface cleaners:
    • Purpose – for general cleaning of surfaces like desks, countertops and appliances.
    • Products – multi-surface cleaners, antibacterial sprays.
  • Floor cleaners:
    • Purpose – designed for different floor types, including hardwood, tile and carpet.
    • Products – floor cleaners, carpet shampoos, floor polishes.
  • Bathroom cleaners:
    • Purpose – for cleaning bathroom surfaces like tiles, sinks and toilets.
    • Products – toilet bowl cleaners, bleach, tile and grout cleaners.
  • Kitchen cleaners:
    • Purpose – formulated for grease and food residue removal in kitchen areas.
    • Products – degreasers, oven cleaners.
  • Disinfectants:
    • Purpose – kill bacteria, viruses and germs to maintain a hygienic environment.
    • Products – disinfectant sprays, bleach, wipes.
  • Specialised cleaners:
    • Purpose – target specific surfaces or materials like glass, stainless steel or electronics.
    • Products – glass cleaners, stainless steel cleaners.
  • Green cleaning products:
    • Purpose – environmentally friendly alternatives with minimal ecological impact.
    • Products – eco-friendly cleaners, biodegradable solutions.

Choosing the right cleaning products

When deciding which cleaners to use, consider the following:

  • Assess the surface – different surfaces require specific cleaning agents. Ensure compatibility.
  • Safety precautions – follow guidelines on the product labels for proper usage and safety measures. Wear appropriate personal protective equipment (PPE), such as gloves and masks.
  • Product reviews – research and read reviews to identify effective and reliable products.

Things to think about

Other considerations when it comes to cleaning products include the following:

  • Check that the right product is being used for the task.
  • Ensure your cleaning staff receive appropriate training before using cleaning chemicals and products.
  • Store all cleaning products according to the product specification’s guidelines.
  • Provide washing facilities and spillage clean-up kits near where any cleaning substances may be used in case of accidents.
  • Keep storage areas well-ventilated.

If you’re unsure which product to use for a particular cleaning task, consult a professional.

For the right cleaner for every task, trust ServiceMaster Clean SpotHero to remove any manner of stains and spills from carpet and upholstery.

Need professional cleaning? 

Some stains are too stubborn and seem impossible to remove yourself.

If you have any concerns regarding your carpets and upholstery, call the professionals.

For help from your local experts, find your local ServiceMaster Clean today.

Stained carpet? ServiceMaster Clean can help.

Your carpet is subject to more daily wear and tear than anywhere else on your property.

Thankfully, ServiceMaster Clean can keep your carpets clean and fresh all year round.

But how do we do it?

What equipment do we use?

We use specialist equipment and expertise to remove as much dirt as we can from your carpets to make them as clean as possible. Including:

  • Vacuum: Remove any debris and loose dirt before cleaning
  • Carpet Shampoo: To assist with the cleaning process and make your carpets smell fresh
  • Carpet Cleaning Machinery
  • Spot Hero: Our brand of stain removal solution may be used to remove any stains from coffee to chocolate from your carpets

What carpet cleaning services do we offer?

We have a wide variety of services and levels of cleaning to accommodate every situation and price. Including:

With our range of methods, we offer a system that is tailor-made to what your carpet needs (both in terms of soiling and type of carpet) to suit whatever budget you may have.

What about carpet repairs?

We also offer a carpet repair service, so you don’t need to rearrange your furniture to hide the damage or spend money on a new carpet.

Whether your carpets are worn, burned or damaged, our expert technicians can repair them for you in just one session!

Carpet repair methods

When it comes to carpet repairs, we have three techniques that we use to ensure the perfect repair every time:

  • Re-tufting Carpets: This can be carried out to restore burn marks, stubborn stains, moth damage and much more
  • Micro-shearing: If the burn is quite deep, the area of the carpet can be treated with micro-shearing, which is a tool unique to ServiceMaster Clean
  • Bonded Inserts: This involves cutting out a section of carpet and inserting it into the area that needs to be covered

Could your carpets do with a clean or repair?

Whatever state your carpet finds itself in, we can help.

Contact us to make your carpets as good as new in no time.

Please find your nearest ServiceMaster Clean business now to schedule a free quote book online in select locations.

The tools ServiceMaster Clean use for expert carpet cleaning. 

We know you don’t want to shell out money buying products and lose time cleaning your carpets.

There are tools out there that can be used to clean carpets that are available to the general public, but most pale in comparison to professional equipment and service.

At ServiceMaster Clean, we do the cleaning for you using the best tools, unavailable to the general public.

Here’s a breakdown of what we use to get the best possible standard of cleaning for your carpets and how they work, so you know what to expect from a ServiceMaster clean.

Pump Spray

We use this to concentrate and apply the exclusive, industrial-strength products used to clean your carpets.

We place the cleaning product within the machine and pump the pressure up. Think of it almost like a pressure cooker.

We then spray the carpet with the product and let it sit before we utilise the extractor.

For smaller or harder-to-reach areas, we utilise a hand sprayer which performs the above but is easier to use on smaller surfaces.

 Extractor machine

Once the product has been applied, we use the extractor to remove the product and clean the carpet.

It has two water tankers attached to a long metal pole (or wand) via pipes.

The head of the wand is what we put onto the carpet (or whatever we are cleaning) to do the bulk of the cleaning.

First, clean, warm water is poured into one tank (or we put in cold water and heat it – a bit like a giant kettle).

Then there is a separate tank to collect the dirty water after the cleaning.

Then we run the wand over the carpet, which pushes clean water into the carpet and sucks out the dirty water.

We also have a smaller version of the extractor called a Spotter that is easier to manoeuvre and is used for smaller or fiddlier items like stair carpets and sofas.

The Roto Machine

This is a large machine with pads at the bottom which we use on hard floors like Amtico, tiles, and stone, but that we sometimes use on some carpets and works similarly to the extractor.

Water is placed into a tank while any product is sprayed onto the floor.

The machine then moves over the floor to clean it. We can also use this machine to strip products off the floor.

We do this by changing the pads on the bottom of the machine – some are more abrasive than others. Think of it like sandpaper coming in different grits.

Tampico brush

Used for spot cleaning and removing stains, visually, the Tampico brush looks like a scrubbing brush… but it isn’t!

The bristles are designed to snap if too much pressure is applied to the item we are cleaning.

While this seems like a potentially odd design choice, it is done to make causing damage to your carpet or rug very difficult.

This brush is one of the more labour-intensive tools in our arsenal, as it is used for cleaning stubborn areas by hand.


The Agitator is a piece of equipment we use in deep cleaning carpets that require a more comprehensive cleaning service.

This is a tool that we use after we have applied a product.

It pushes the cleaning product into the pile of the carpet/rug to perform a deep clean.

We also use this for lifting the pile. Therefore, making it easier for us to carry out a deep clean.

Need your carpet cleaning?

Despite its health benefits, carpet cleaning can be a laborious chore. But with the right tools and expertise, it doesn’t have to be.

To benefit from the expertise, tools, and products of an industry leader in carpet cleaning, find your nearest ServiceMaster Clean business today to book your free, no-obligation quote on our residential and commercial cleaning services.

How we are celebrating ServiceMaster Brands Founders Day.

The 1st of October was a special day here for all of ServiceMaster Brands: Founders Day. Our annual observance across the ServiceMaster Brand family celebrates ServiceMaster Brands’ worldwide second anniversary as a stand-alone company. That’s why we’re paying homage to our founders and communities who made ServiceMaster Brands as we know it today. To do this, our franchisees across the UK are giving back. In Leicester, our ServiceMaster HQ and ServiceMaster Clean Leicester team have come together to support the local Salvation Army.

The Salvation Army is an organisation designed to help local people through Charity Shops, Food Banks and also provide support to homeless and elderly people and anyone else locally who is in need.

Providing donations

We supported them in these endeavours by providing supplies and cash donations to help them in their cause, particularly in supplying items in great demand, such as food and women’s and babies’ toiletry products. The items brought in or purchased as staff donations were compiled and back by our staff at the end of September and dropped off at the local Salvation Army branch.

ServiceMaster Brands UK Managing Director Alan Lewin says that to him, our service to the local community is just a small part of the way we deliver our value of care every day.

“The beneficiary of our Founder’s Day celebration effort this year was the Salvation Army which is based about 100 meters from our UK franchise support centre in Wigston, Leicestershire. We chose the Salvation Army for several reasons including the fact that they are literally on our doorstep, it is also good to know that in a small way we are helping the work that they are doing for families, the young, old, and vulnerable & those most in need in our local community.  Whilst the Founder’s Day celebration is a focal point for the team here, we encourage & continue to live out our ‘We Care’ ambition with other charity events throughout the year.”


All done! Our team with the donations packed and ready to go to the local centre

Providing a complimentary clean

Not only that, but the team from ServiceMaster Clean in Leicester went above and beyond by providing a complimentary clean at the local centre when they went to drop off our donations, and were able to clean the carpets in the entryway to make them look brand spanking new, all free of charge!

If you would benefit from a similar service, the ServiceMaster Clean Leicester team is giving back to the local community with up to 58% off rug cleaning services on collection or delivery for all customers in an LE postcode. To find out more, check out the Leicester news page or get in touch on 0800 021 3112.

More help

We will be giving back to our local community and the Salvation Army throughout the rest of the year. So please, join us and see how you can help out today.

And to find out more about how we can help you, find your nearest ServiceMaster Clean business today to receive a free quote on our carpet, rug, hard floor and upholstery cleaning services today.

Christmas has come and gone. With some employees returning to offices, and the temperatures getting lower, it is time to start thinking about your floor maintenance.

We might not think about our floors also bearing the brunt of colder temperatures, but just like you (and your home) your commercial property also feels the chill of winter – particularly the flooring.

Luckily, the experts at ServiceMaster Clean have created this simple spring cleaning guide to make your commercial floor maintenance easy. Use these tips and step-by-step instructions to mitigate potential weather damage that winter may bring and restore your facility’s floors to their former glory.

Hard Surfaces

There are many types of tile and hardwood commercial floors that can require slightly different cleaning techniques. This is a general guide to clean and maintain most hard floors in commercial buildings. However, you should always refer to your flooring manufacturer’s manual and test cleaning solutions in a small, inconspicuous area before starting to avoid large or costly damages.

First, sweep away visible debris to remove larger particles from the floor’s surface. Then, use a semi-acidic floor cleaner or mix vinegar with water to neutralise and dissolve any remaining salt residue. Refer to product instructions for dilution ratios. Once the salt residue is suspended in the cleaner, use a mop to absorb the liquid.

If your floor’s finish has been damaged, use a stripper solution to cleanly remove it. Apply the solution and let it sit for about 15 minutes and add more as needed. Refer to the specific stripping product’s label for exact instructions.

A Safety Tip: Use floor fans and open windows to improve ventilation when working with harsh chemicals.

Use a little elbow grease and a scrubber to agitate the surface and strip the remaining finish. Then, mop up the liquid. Mop the floor again with clean water to remove any lingering chemicals from the cleaner and stripping solution. Let the floor dry completely and then apply two coats of sealing, and a few fresh coats of finish for a floor that looks as good as new.

Soft Surfaces

Soft surfaces are equally affected by salt, mud, and melting snow or ice – if not more so. Salt residue will leave a characteristic white and powdery residue on carpet surfaces, while melting snow and chemicals can soak deep into the fibres, and even the padding. If winter water damage goes untreated, mould and mildew can easily grow and spread, leading to much bigger problems long term.

How to Clean Commercial Carpets

Add absorbent doormats, umbrella stands and coat racks to your building’s entrance to reduce the amount of water that can reach your carpeted areas during the winter. When the weather is warmer, follow these steps to give your carpets a complete clean.

Vacuum visible dirt particles and debris.
Use water and a residue-removing cleaning solution to deeply clean your carpet.

Let the solution soak into the carpet for approximately 15 minutes. Refer to the specific product for dilution ratios.

Use a wet vacuum to remove the solution, oils and dissolved residue.
Rinse with clean water and suction it out with the wet vacuum. You may find that you need to repeat steps 2-4 depending on the amount of damage.
Use carpet fans to completely dry the floor.

The time, energy and heavy equipment required to effectively clean commercial carpets can be a burden for any business owner. If you need carpet cleaning or hard floor maintenance, let the experts at ServiceMaster Clean do the dirty work for you by finding your nearest ServiceMaster Clean business here, or give us a call on 0800 021 3073.