Reference:  PS021

Last Revision Date: August 2025

POLICY: Quality and Environmental Policy

1.  Introduction

The implementation of our management system is fundamental to running our business to support a reduction of risk and improve performance.  It is the responsibility of all staff to deliver services which meet or exceed our clients’ requirements in a safe and environmentally responsible way.  In turn ServiceMaster Limited is committed to reducing injury and ill health through full compliance with legislation and best practice.

2.  Statement of Intent

ServiceMaster Limited is committed to seeking to continually improve the quality of its products and services.  We will always meet the specified requirements and seek to satisfy or exceed the customers’ expectations with the aim of reducing the impacts that our activities have on the environment and to continually improve the effectiveness of the quality management system.

We are committed to conducting ourselves in a responsible manner to protect the wider environment , local community and anyone affected by our activities, based on six environmental principles: Prevention of Pollution; Minimisation of energy, material usage and the production of waste ; Effective and Responsible waste management; Promoting re-use & re-cycling; Maintaining high workforce awareness of environmental issues and Involving suppliers, contractors and customers in environmental  initiatives.

ServiceMaster Limited has committed to work towards Net Zero by 2050; set environmental targets as part of its management program to reduce the impact of CO2 emissions and the amount of waste to landfill as part of its day-to-day business activities, starting their journey to becoming carbon neutral.

3.  Process

ServiceMaster Limited ensures the competence of all employees through the provision of appropriate information, instruction, training and supervision.

This Quality and Environmental Policy will be communicated to all employees and made available to external interested parties.

4.  Responsibilities

The Senior Management team are responsible for ensuring our management system is operated, adequately resourced and reviewed in accordance with current company processes.

We expect and encourage managers to engage with our clients, employees, contractors and other stakeholders to ensure that our management systems are fully implemented.

5.  Monitoring

ServiceMaster Limited has introduced systems that set and review measurable quality and environmental objectives, which are ranked equally with other corporate goals, through audit and Management Review.  We identify the root causes of all non-conformities.