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What to do if your business is flooded

flood plan

If your premises has been flooded, either from stormwater or a burst water pipe, you will need to respond promptly to safeguard your property and its occupants and minimise further damage.

Here is our step-by-step guide for what to do following a flood.

Safety first

  • Evacuate the building and do not re-enter until you are sure it is safe.
  • Switch the electricity and gas off at the mains before beginning any clean-up.
  • Floodwater is often contaminated and should be treated as such even if it appears clean:
  • Wear suitable protective clothing when touching anything that has come into contact with the water.
  • Thoroughly wash hands before preparing food, eating, drinking or smoking.
  • Keep young children, the elderly and those with immune system deficiency away from the property until it has been dried out.

Report and record

  • Contact your insurance company or broker to notify them and begin a claim.
  • Take photographic evidence of the flood damage to your building, equipment and goods.
  • Make a list of damaged items and their condition.
  • When the water has subsided, mark the high water point, including the date, on each wall.
  • Take detailed notes of actions you have taken.

Limit further damage

  • Where possible, clear any residue, water or mud.
  • Remove and dispose of saturated carpets, rugs and upholstery.
  • Move furniture to a flood-free area or raise it off the floor on blocks.
  • Protect wooden furniture by putting plastic under the feet to prevent it from absorbing more water.
  • Open doors and windows to air the property and help with drying.

Your insurance company will send a loss adjuster to survey the damage, determine what remedial work is necessary, and appoint professionals. Your building will need specialist disinfecting and drying out. And depending on the severity of the flood, you may also need remedial building work.

Our cleaning and disaster restoration team is British Damage Management Association (BDMA) trained and accredited to handle flood damage restoration, mitigation, and building drying and dehumidification. If you would like further advice or help to deal with the aftermath of a flood, please contact us.