We received a great little story from one of our franchises, ServiceMaster Clean Bournemouth and we had to share it!
In the early hours of Friday morning (21/02/20) at 1 am our technician Jake Fox received a call on the out of hours mobile when he answered it was an elderly lady who advised Jake she’d had a fall and was on the floor. She was staying with relatives, unable to wake them as she was downstairs and being as early as was they were fast asleep upstairs, she had accidentally called our on-call mobile number.
Jake reassured her by offering to call her an ambulance, at first, she was reluctant but then she changed her mind. Jake called the emergency services number and was advised that they were unassured of what time they’d be able to attend due to their high call volumes. Jake volunteered to go to the address where the lady was as he could not leave her knowing she was on the floor and in possible pain.
Jake attended the address and had to gently knock to wake the relatives of the lady to raise awareness when the relatives answered the door Jake advised they were so grateful and appreciative.
One of the lady’s relatives popped into the office on Tuesday and advised that she had dislocated her hip and had to have emergency hip surgery. The relative was very grateful and couldn’t thank Jake enough!