Meet Arran Cooper, External Works Team Leader from ServiceMaster Clean Devon.

 At ServiceMaster Clean, our teams are integral to our expert carpet and upholstery cleaning services for residential and commercial properties.

Arran Cooper is the External Team Leader at ServiceMaster Clean Devon. We sat down with him to see what’s involved in his work.

How long have you been with ServiceMaster Clean Devon?

“I joined ServiceMaster Clean Devon 11 years ago.”

What do you like most about your job?

“I like the mixture of work and the varied places we get to go to each week.”

What do you enjoy doing outside of work?

“I love walking my dog and spending time with my children in my free time. I also enjoy Motocross.”

What’s an interesting fact about yourself?

“I can do the splits!”

Describe a recent workday:

“I arrive at work at 7.30 am to load the van with the equipment needed for the day and fill our water bowsers.”

“Today’s job is external cleaning for a local housing authority, so we need plenty of water onboard!”

“With the van loaded, we set off for the day’s work – preparing external walls of residential buildings ready for repainting by the decorating team.”

“On-site, we do a quick walk around to check for hazards and then begin cleaning. With our specialist equipment, we high-pressure jet wash the walls, cleaning off the dirt and algae.”

“When all the walls are cleaned, we clear any debris to ensure we leave the site clean and tidy. Our final job is to take photos of the finished work, and then it’s time to pack up the van and head back to the warehouse. Back at the warehouse, I unload the van [and] check the job sheet for tomorrow.”

Want support from a team of cleaning professionals?

For the more specialist and ad hoc cleaning responsibilities, utilising an external provider can be beneficial.

At ServiceMaster Clean, we can help keep your workplace clean and safe with regular or one-off carpet, hard floor and upholstery, infection control cleaning, emergency cleaning, periodic deep cleaning and external cleaning.

For a free, no-obligation quotation from ServiceMaster Clean Devon, call 01803 200278.

Or nationwide, find your nearest ServiceMaster Clean business or shop online today.

Meet Brand Manager Sophie Orme from ServiceMaster Clean.

Sophie Orme has been a dedicated supporter of our franchise business owners as Brand Manager for ServiceMaster Clean Residential Services in the UK, having been in the business for 12 years!

Sophie is committed to developing and growing her network.

She has been a pioneer of innovation who has focused on developing technology to provide the very best customer experience and support to help our franchisees to grow.

She began in the ServiceMaster Brands UK marketing department over 12 years ago and has since climbed the ladder rapidly, working her way up to be a brand manager.

In celebration of International Women’s Day and Women’s History Month, we spoke to Sophie about how she supports the franchisees in our network and what it means to be a woman working in business and franchising.

What’s the best career advice you’ve been given?

“Don’t focus on others. Focus on your own success to drive your determination.”

What do you wish more people knew about being a woman in business?

“You can’t let your history or past determine your future. Make yourself stand out. Gender or age does not impact your drive to reach your goal anymore.”

What’s an accomplishment or win that makes you especially proud?

“Becoming a ServiceMaster Clean brand manager, joining the senior management team and earning the respect of my colleagues.”

What has been a big goal in your career?

“My goal is to drive forward the ServiceMaster Clean brand to be the UK’s No.1 carpet & upholstery cleaning business in the UK. As well as that, I’ve remained focused on developing technology to provide the very best customer experience and support franchisees to grow.”

Want to find out more?

To see how some of those people could help you, find your nearest ServiceMaster Clean business today to receive a free, no-obligation quotation on our bespoke carpet and upholstery cleaning services.

Behind the scenes at ServiceMaster Clean Devon: We look at how to encourage staff success. 

When cleaning, it’s vital to have the right tools.

And in business, the same can be said of the staff. Having the right people in place can make or break your business.

At ServiceMaster Clean, we pride ourselves on the service we deliver and the teams up and down the country who provide it.

As our service quality rests on our team of technicians, we have a comprehensive training programme to ensure they deliver the professional and expert service you expect from us.

At ServiceMaster Clean, we nurture our staff and have high staff retention levels to reflect this – a rarity in the cleaning sector.

Not only does this help us grow local talent and careers in our communities, but it also ensures that you receive top-quality service from experienced professionals.

In this behind-the-scenes look, ServiceMaster Clean Devon shares how they train their staff for the best results and keep their team up to date.

Initial Training

Our training begins on day one.

All new employees experience a rigorous induction programme to familiarise them with the ServiceMaster Clean brand, procedures and health & safety requirements.

As part of induction, we also conduct in-house equipment operation training.

This ensures our technicians know our specific tools and how to use them correctly.

After this process, our technicians are fully equipped to undertake customer cleaning jobs to our exacting standards.

Specialist Training

For specialist cleaning work, such as external soft wash cleaning or flood recovery work undertaken by our ServiceMaster Restore technicians, like in Devon, technicians attend external and accredited training courses.

For example, one of their flood recovery technicians is trained and accredited by the British Damage Management Association (BDMA).

Regular Training

ServiceMaster Clean Devon also holds weekly toolbox briefings.

All technicians attend these to keep them up to date with health and safety.

They also use these sessions to brief on upcoming jobs and to ensure all staff are aware of special considerations.

Fortnightly team meetings also keep the team abreast of operational and business updates.

As well as providing an opportunity to share best practices.

Finally, ServiceMaster Clean Devon undertakes an annual staff appraisal process.

This ensures a yearly review of training needs and a chance for our technicians to explore areas they’d like to up-skill.

As a result, every team member knows and deploys the correct and safe use of cleaning equipment and products.

Learn more

For further information or queries about our operations, contact your nearest ServiceMaster Clean business to speak to your local cleaning experts.

Our staff are at the heart of what we do.

As technology and the world develop, in training our staff to deliver the best possible service, we look after our customers and ensure staff have opportunities to succeed whilst they continue to work with us.

With ServiceMaster Clean, the sky’s the limit.

To contact ServiceMaster Clean Devon and their team, call 01803 200 278 for a free, no-obligation quotation.