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How ServiceMaster Clean Devon trains for staff success

Behind the scenes at ServiceMaster Clean Devon: We look at how to encourage staff success. 

When cleaning, it’s vital to have the right tools.

And in business, the same can be said of the staff. Having the right people in place can make or break your business.

At ServiceMaster Clean, we pride ourselves on the service we deliver and the teams up and down the country who provide it.

As our service quality rests on our team of technicians, we have a comprehensive training programme to ensure they deliver the professional and expert service you expect from us.

At ServiceMaster Clean, we nurture our staff and have high staff retention levels to reflect this – a rarity in the cleaning sector.

Not only does this help us grow local talent and careers in our communities, but it also ensures that you receive top-quality service from experienced professionals.

In this behind-the-scenes look, ServiceMaster Clean Devon shares how they train their staff for the best results and keep their team up to date.

Initial Training

Our training begins on day one.

All new employees experience a rigorous induction programme to familiarise them with the ServiceMaster Clean brand, procedures and health & safety requirements.

As part of induction, we also conduct in-house equipment operation training.

This ensures our technicians know our specific tools and how to use them correctly.

After this process, our technicians are fully equipped to undertake customer cleaning jobs to our exacting standards.

Specialist Training

For specialist cleaning work, such as external soft wash cleaning or flood recovery work undertaken by our ServiceMaster Restore technicians, like in Devon, technicians attend external and accredited training courses.

For example, one of their flood recovery technicians is trained and accredited by the British Damage Management Association (BDMA).

Regular Training

ServiceMaster Clean Devon also holds weekly toolbox briefings.

All technicians attend these to keep them up to date with health and safety.

They also use these sessions to brief on upcoming jobs and to ensure all staff are aware of special considerations.

Fortnightly team meetings also keep the team abreast of operational and business updates.

As well as providing an opportunity to share best practices.

Finally, ServiceMaster Clean Devon undertakes an annual staff appraisal process.

This ensures a yearly review of training needs and a chance for our technicians to explore areas they’d like to up-skill.

As a result, every team member knows and deploys the correct and safe use of cleaning equipment and products.

Learn more

For further information or queries about our operations, contact your nearest ServiceMaster Clean business to speak to your local cleaning experts.

Our staff are at the heart of what we do.

As technology and the world develop, in training our staff to deliver the best possible service, we look after our customers and ensure staff have opportunities to succeed whilst they continue to work with us.

With ServiceMaster Clean, the sky’s the limit.

To contact ServiceMaster Clean Devon and their team, call 01803 200 278 for a free, no-obligation quotation.