IMPORTANT INFORMATION AND NOTES
- Please note that not all rugs can be cleaned in situ. Some need our expert special care and equipment that we have at our central depot. In these circumstances, we’ll take the rug away and work our magic, aiming to return it to you, wrapped, within 14 days. Our cleaning expert will advise you of the methods we’ll need to use for your rug.
- We are currently only offering the online shop/payment service to customers residing in AL1 -9 , B60, B96-97, CB6-7, CB10 2 , CB11, CF31-CF45, CF47-CF48, CF72 9, CM14 9, CM16-24, CM5-7, CO6 2 , CO8 5 , CO9 1 , CV35 0 , CV36 4 , CV36 5, CH6 6 , CH7 5 , CH8 7 , CH8 8 , CH8 9, DE11-12 , DE13 0 , DE13 8 , DE13 9 , DE14 -15, DE72-74 , DY10 -14, DN1-12, DN14 0,DN14 5,DN14 6,DN14 8,DN14 9, DN15-22, DN31-41, E4 7, EN5 4 , EN6 -11, GL14 2 , GL14 3 , GL15 -16, GL17 9 , GL54 1 , GL54 2 , GL55-GL56, HP1-9, HP10 8 , HP10 9 , HP11-23, HP22 6 , HP27 0 , HP27 9, HR1- 4, HR7-9, HR5 3 , HR6 0 , HR6 8 , HR6 9, IG10 1 , IG10 2 , IG10 4, IG11 0, IP1- 6, IP7 5 , IP7 6, IP8-12, LE, LD3 0 , LD3 7, LD1-8, LL, LN1, LN2, LN3, LN4, LN5, LN6, LN7, LN8, LN9, LN10, LN11, LN12, LN13, LU1 4 , LU4 0, LU5 -7, MK, NG1-25, NG31-34, NN10, NN29 , NN3 5 , NN3 8 , NN3 9 , NN4 5 , NN6 0 , NN6 9 , NN7 1 , NN7 2 , NN8, NN9, NN11 3 , NN12 8 , NN13 5 , NN13 6 , NN13 7 , NN14-18, OX1- 11, OX12 0 , OX13- 23, OX44, OX39 4 , OX49 5, PE1, PE2, PE3-9 PE10-12, PE13, PE14, PE15, PE16, PE19, PE20-29, PE6, PE9, RM, S25, S26 6, S26 7,S43 4,S44 6, S66 7, S66 8, S66 9, S80-81, SA12, SA13, SE4-SE8, SE13- SE16, SE21-SE24, SE26-SE27, SG1 – 7 , SG8 0 , SG8 5 , SG8 7 , SG8 8 , SG8 9, SG9-14, SG15 -19, SS0-9, SS13-99, SY, TF1-8, TF10- 13, WD3 1 , WD3 3 , WD3 4 , WD3 5 , WD3 6 , WD3 7 , WD3 8 , WD3 9 , WD4 8 , WD4 9 , WD5 0 , WD6 1 , WD6 2 , WD6 3 , WD6 4 , WD6 5 , WD7 7 , WD7 8 , WD7 9, WD17-25, WR1-9, WR13-14, WR15 8, WV15-16, WV7, WS1-9, WS11-12, & WS15 4 postcodes. If you reside outside of this area, please contact us as we may still be able to offer you the online price depending on your location
- Preferred dates and time slots will be allocated on a first come, first served basis. In the unlikely event of your preferred date being unavailable, we will do our very best to offer an alternative date and time
- We politely request that customers vacuum the area that they require cleaning prior to our cleaning expert arriving
- Please could furniture be moved prior to our expert arriving. However, our cleaning expert is happy to move objects such as coffee tables, small pieces of furniture, etc. Where applicable the cleaning expert will move furniture in order to provide a consistent clean across a room. We accept no responsibility for any damage caused as part of this
- Our cleaning experts will use their expertise and verified products to do their very best to remove any stains, markings etc but we cannot 100% guarantee that everything will be removed
- We understand that circumstances change and that bookings may have to change also. However, please note that bookings cancelled with less than 48 hours’ notice will incur a charge of £50 (inclusive of VAT).
* Have any item/room cleaned and get ALL additional items/rooms at 50% off PLUS FREE stain protection. Most expensive item will not be discounted.