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“Hi Paul, many thanks for checking things out for me. I’m very grateful for the excellent service. We will recommend you to all our friends.”
“Claire Russell was particularly complimentary of Paul Carpenter for his helpfulness in liaising with her and different parties involved in a claim which proved more complex than originally anticipated. She could not praise Paul highly enough and perhaps you will pass this on to him.”
“ServiceMaster Clean, Paul Carpenter, came out today & did a great job on some really heavily stained carpets. He was recommended by Barbican Carpets, Lewes, and I can see why they use him. He left protective pads under wood and metal furniture & gave great aftercare advice. I’ll definitely be using him again and recommending him to my friends”
We sing your praise all the time when folk ask us about how things went when we had our fire back in February. We always send out a news letter to friends at Christmas and I attach a copy for you to read if you wish – our Knight in Shining Armour.
Dear Friends and Family.
When we put our problems in God’s hands, He puts His peace in our hearts
On the 13th February we had a very serious chimney fire. Our chimneys go up the middle of the house and the heat created cracks all the way up, right into the loft. The firemen were here nearly 3 hours making everything safe, and caused even more damage with their hose pipes and bashing bricks out of the chimney stack in the loft to get at the source of the fire, and pulling up floor boards in the second bedroom. Somehow water came down both chimneys so our bedroom was flooded as well as the living room. I was at a meeting at the time but when I got back Mavis was sitting calmly watching all that was going on. From then on it was the cold that we had to cope with. Remember the winter that we had?
We were fully insured and within a very short time a chap came and mopped up and surveyed the situation. Paul became our knight in shining armour. He was the one who was our mediator. We did not have to pick up the phone any more. He was really on the ball and communicated all the time about who was coming round and why. Paul was only an e-mail away and never did we feel forgotten. Now we have a house that looks so smart.
“I wouldn’t have believed it if I hadn’t seen you repair the carpet before my very eyes”
“Thank you so much Paul, you saved me hundreds of pounds when you cleaned up my carpet after my dog was ill”
“Not only did I get my deposit back after you repaired the carpet. My landlord gave me a reference for my new place. Thanks mate”
“Knight in shining armour really says it all. I didn’t expect anyone to attend on Christmas morning when I had a flood. Please pass on my compliments to Paul”
“Thank you for the £20 ServiceMaster gift voucher for recommending my neighbour”
“Thanks again for ALL your help!!! You were the 4th Emergency Service to us.”
“Thank you for not only doing a great clean-up job after a fire at my home, but for taking the stress out of the whole claim”
“Just doing your job? Pull the other one Paul, you went far beyond that and I am most grateful for your patience with an old lady like me.”