ServiceMaster Clean Vs in-house services
Hiring ServiceMaster Clean as your cleaning contractor is a two-step process. First, you’ve got to recognize the benefits of outsourcing. Second, you’ve got to ask tough questions of whomever you’re considering. Then the answer is clear: ServiceMaster Clean. v Outsourcing to ServiceMaster Clean vs. in-house services
| ServiceMaster Clean | In-House Services | |
| Guaranteed annual cost | x | |
| Employee recruiting, hiring, initial training | x | |
| Ongoing employee training | x | |
| Guaranteed performance | x | |
| Consistent staffing levels | x | |
| Supervision provided | x | |
| Inventory management | x | |
| One invoice, one cheque | x | |
| Proprietary cleaning systems | x | |
| Low administrative requirements | x | |
| Ongoing inspections | x | |
| National system support | x | |
| Access to proprietary R&D facilities | x | |
| Problems solved with one call | x |
Is outsourcing right for you?
Ask yourself how much your time is worth. Consider the cost in hours and the money that you’ll save. At ServiceMaster Clean, we hire, train and equip the most diligent and enthusiastic cleaning specialists in the industry, then vigorously monitor and control the quality of their work. Can you dedicate that kind of time and effort to in-house janitorial services?
Once you’ve decided to outsource, ask your prospective contractors to talk about the following issues:
Performance guarantees
While “guaranteed clean” might seem a hard-to-define concept, a real pro should be willing and able to provide you with a guarantee of performing specific functions to a specific level. That shows their confidence in meeting your expectations.
Realistic cleaning specs
You and your contractor should mutually agree on what "quality" means, and what it will cost. If the price seems too good to be true, it usually is.
Staff selection
How are they trained? How are they supervised? You’ll have to depend on your contractor to screen and hire good people, train them, and provide supervision and direction. Ask for background information on who will be supervising in your building.
Uniformed employees
Cleaning staff will access the approved areas of your buildings. Having them in uniforms will help assure your staff and provide better security.
Keeping good employees
A dependable contractor will have training and motivational programs to hang on to trained people...so your building won’t suffer from continual "new training problems".
Good communication
The contractor will need to communicate with you, and perhaps with all your tenants. Make sure it is someone you CAN talk to and build understanding and trust. If you want the best quality, get involved and provide feedback to a contractor that wants to hear it from you.
Respecting the environment
Today’s business world demands an accounting of how wastes are disposed or recycled. Your cleaning contractor should be able to help with both.
If you want a contractor who scores high on this checklist, give ServiceMaster Clean a call. We’ll guarantee performance on every point, and more!